Ulta Beauty

Valerie Turner

Honestly speaking I don’t think I’ll shop at another Ulta because of the poor customer service. After working many customer service jobs, I now understand the importance of acknowledging and trying to help customers, but I was never greeted or acknowledged the whole time I was shopping. It’s practically Walmart level of customer service, which isn’t what I expect at a makeup store. I wasn’t looking for anything in particular, but maybe some eyeshadows for some upcoming events and a lot of the selves were empty and the display cases weren’t clean. I’m not upset that product wasn’t there, products sell out, but it was the fact the display cases/testers were so nasty. On top of that this place never seems to have any makeup remover/wipes to clean up the tester products. I think the worst part was when I was clearly standing in front of one of the display cases looking at products on that shelf and one of the associates who was helping another customer went over to the exact place I was and never said excuse me or acknowledge I was even there. Because of that I just moved out the way because she was trying to look where I was standing and apparently thought I was invisible or something. Honestly I shouldn’t have bought anything, but I still wanted some nice products. Long story short I wouldn’t bother shopping here, especially if your Black because this seems to be a common issue of ignoring Black people and rushing to help White people. I walk in no acknowledgement, an older White guy walks in he gets acknowledged. I walk through the perfumes, no associate is there, that same guys walks through the perfumes someone is there to assist him. The same thing happen to my mom a few years ago at the same location. The cashier was the nicer part about the whole experience. Maybe I’ll shop at Sephora next time, I tend to have better experiences there.

Rachel

Really disappointed with how the salon handled my appointment today. I've been coming to this location for years to get my hair done by the same stylist. For my wedding, I booked an appointment (a month in advance) to make sure I had my hair done before my big day. Literally 30 minutes before my appointment, I receive a voicemail saying oops - your hair stylest is on leave and we will have to cancel. Are you serious? You didn't notice this a month ago when I booked? Before I cried knowing I would attend my wedding with my hair grown out and grey streaks - the Prosper location wanted to make the incident right and took me in. Learned my lesson on this one and will not be back.

R. Scott

Was there as a 3rd party working and was impressed and happy with the staffs welcoming positive attitude and willingness to help however they could.

Rajiv Pillai

Ample variety of brands and cosmetics to select from. The lipsticks and lip liners are very affordable too. The staff is Warm and quite knowledgeable on the products.