Hillyer's Mid-City Ford

Debbie Lenaburg

We are VERY unhappy with them. We bought a 2016 pickup in 2017. Bought a 6 year warranty. They dated it back to 2016 when we didn't even own it. Bought it used. Took truck in believing we had warranty. Service paperwork always read warranty until 2023 or 100k miles. They now say it ended June of 2022. Then told us we needed a new torque converter 3800 and transmission 8800 and possibly particulate filter 8000 and possibly engine work. They suggested we trade it in because it should never be trusted to haul our rv. We went to our sons mechanic and after driving said only needed a flash for 150.00 to delete a code from when the intercooler hose blew off. We bought the hose from Hilyer and we installed it. Will never let them touch our truck. Can't trust them!!!!

Richard Forcier

Outstanding service for the last 10 years. Knowledgeable, friendly and courteous service advisors who listen carefully and help in diagnosing problems.

Nate E

Great service wonderful staff will definitely be back for all my service needs for my 2021 Ford ranger

Rick Teegarden

Our older F150 broke down on I-5 near Woodburn and we asked the tow truck driver to take us to the nearest Ford dealer, which happened to be Hillyer's Mid-City Ford. We were greeted by the Service Manager Alex, who had our pick-up looked at immediately and evaluated. The spark plug had blown out of the head and while there was a possibility of repairing the threads, before spending money on the old rig we decided to see what they had for sale. Daisy Vargas was our sales person and did a great job. She showed us vehicles in our price range and we test drove a couple of them. There was no pressure to upsell or spend beyond our comfort level. We decided on a 2016 F150 4X4 Sport, but noticed the doors sometimes did not want to latch. Alex ran it through the Ford data-base and found a TSB (technical service bulletin) that required new door latches. Alex had the parts delivered overnight and the next morning when parts arrived, had two technicians working on our new pickup and quickly had us on the road home. Owner Brandon Hillyard, Service Manager Alex, F&I Manager Rudy, Sales Person Daisy and all the other staff were attentive, concerned and friendly. If we had to break down somewhere, we're glad it was near this dealership. And we love our new to us 2016 F150!