Xfinity Store by Comcast

Category: Internet service provider

Address: 291 NE 223rd Ave, Gresham, OR 97030, USA

Phone: +18009452288

Opening hours

Sunday: 11AM–6PM

Monday: 10AM–6PM

Tuesday: 10AM–6PM

Wednesday: 10AM–6PM

Thursday: 10AM–6PM

Friday: 10AM–6PM

Saturday: 10AM–6PM

Reviews

Freddy Moreno

Jul 21, 2022

We changed our internet plan because we don't need a really fast internet. Next week we were overcharged for the last plan even when one of the Xfinity guys told me I wouldn't be charged with the same last plan price. Disgusting

Hannah

Jun 17, 2022

I just moved to OR and was able to start my new account online and pick up my box to install from the store. I received great service from all the employees and interactions I had. Very quick and easy. I was in and out in less than 5 minutes.

Greg McIntire

Mar 17, 2022

Walked in a bit confused and walked out with a better understanding of the equipment with the help of the store associate. Two thumbs up.

joe boitano

Mar 8, 2022

My mom went into the store today. She is an authorized user on my account. About 8 to 9 months ago Xfinity changed their policy saying that they were different levels of authorized users. Some had more access than others. But it did state that if they were already an authorized user previously that they would still be grandfathered in to have the same level of power. The agent at the store refused to help my mom. She called me and handed the phone to him. He refused to add her as an authorized user with me. Never asked the last four of my card number, never asked my secret question, nothing to verify the account Then told me I could go to the website to add her myself. And then read off a whole list of steps that on how I would add her. Expecting that I would remember all of these when I actually get to a website to load that. I added my mom to the account and sent the approval text message to her. I happen to know that she is then considered an authorized user on my account, she just hasn't accepted the invite yet. My mom clicked on the link on her phone but was having trouble going through the process. At no point did the agent offer to assist walking her through it. Continuing to stand by his announcement that she is not an authorized user and that he can't help her. I felt this was incredibly inappropriate.

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Questions & Answers

Can i cancel my service at this location ?

mick c | Aug 19, 2019
Nancy Higgins | Aug 19, 2019

Yep

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Do you have a nighttime equipment drop off

jeffery ackerson | Aug 19, 2018
AJ Roy | Aug 19, 2019

No

Can I return my cable equipment (xfinity cable tv box) at this location?

sibaby83 | Aug 19, 2018
Adam Roy | Aug 19, 2018

Yes. If you are returning disconnected equipment you can drop it @ the front counter and get a receipt. You can also drop disconnected Comcast equipment at any UPS Store. If you need the service turned off/modified, you will need to call 800-Comcast before or after to turn off the monthly charge, or check in to wait for a store rep to do it for you and get you a receipt for that as well.

Do you guys have a direct number? Your automated phone operator is hard to deal with you get stuck in the same loop for feels like years

Jesse Fowler | Aug 19, 2019
Stevenette Lewis | Aug 19, 2019

I'd like to run over that computer she irritates me to the point I want to pull my hair out and hers too! The only phone number I know for them is 800 Comcast and I know that puts you right on that computer but stay at her and keep telling her representative. Usually in time she gets the message and you get through. Good luck and if all else fails go to the nearest office and that would be on 223 just before you get to Glisan. Hope this helps you.

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Are the stores open on Labor Day? If I pick up equipment then will I be able to activate it that day?

Kriss Murray | Aug 19, 2019
Adam Roy | Aug 19, 2019

Yes, and usually Yes

Is a problem with mi cable and internet are a technical problem and mi neighbor?

Samuel Zapien Terrazas | Aug 19, 2018
Michael Lewandowski | Aug 19, 2018

Not really at time

Can I purchase a phone on my acct here?

Susan Sawyer Wolfington | Aug 4, 2022
Brian Shaw | Aug 4, 2022

Yes

Do they sell wireless internet modems our routers?

Destanie Nagel | Jul 21, 2022
Brian Shaw | Jul 28, 2022

Not sell, rent, coupled with the service.

Can I schedule a home service call at this location?

Karla Boyd | Mar 21, 2022
Brian S. | Apr 20, 2022

I used to work for Xfinity, yes of course they do onsite repairs by appointment.

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How do I get a real person to talk to?

Don Morrison | Feb 19, 2022
Kimberly Reed | Feb 19, 2022

The only way to talk to a "real" person, is to physically go in to an Xfinity store & ask to speak to a Supervisor. I've tried calling different ph #'s, but I'm just on hold for so long, my cell ph goes dead. Sorry, this pandemic has interrupted a lot of over-the-phone advice.

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Can I get a new cable box at this location?

Don Morrison | Feb 19, 2022
Kimberly Reed | Feb 19, 2022

Yes.

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can I change my auto pay credit card info here

cindy martin | Oct 22, 2021
alissia King | Oct 22, 2021

Yes you can

As far as I know I can return my router there at the store, but can I also get a different router and different service package deal there too.

Gregory Morrow | Aug 18, 2021
Timothy Penn | Aug 18, 2021

If you have upgraded your service over the phone they will give you a new router right at the door once they find your account ( I just recently did that myself) . You should also be able to make changes to your service there as well👍

Can I get a new remote for my cable box here

Keith Rush | Aug 18, 2021
Mobile-Video Team | Aug 18, 2021

Yes, they have all equipment

What is the direct phone number there??? Dont want to go through the 1-800 guard dog...

Queen Damned | Aug 18, 2020
Nadine Robinson Ross | Aug 18, 2020

I picked up several business cards and they all have 1 800 Xfinity on them Sorry

Why isn't there a direct store phone number?

Chris Brown | Aug 18, 2020
Alex Rodriguez | Aug 18, 2020

No, but the reps would be happy to help and then give you there card to contact them via email.

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What day in Gresham/Portland and when you broascast Hour of Power by Pastor Bobby Schuller. The guide doesn't seem to show the Hour of Power. Thank your help. DaP

Delano Pereira | Aug 19, 2019
Whitney Gibson | Aug 19, 2019

Ask your Xfinity remote by pressing the microphone button & speaking into it. It will literally answer your question by displaying answer on your television.

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How do I hook up the internet to my laptop?

Pattye | Aug 19, 2019
Jennifer Nicholas | Aug 19, 2019

Go to your WiFi in your settings and choose your router/modem combo they installed. Answer the questions on your computer screen and then say okay when prompted with the if you want your computer to remember this information and to always automatically connect to it.

I have a cable tv adapter that has quit working. There is no green light. I have switched it to another room and it still doesn't work. We have had it a long while. Can we just bring it out and exchange it tonight?

chris prouty | Aug 19, 2018
AJ Roy | Aug 19, 2018

Yes. Store is open 9-7pm weekdays

How do I dvr programs

Sarah Robertson | Aug 19, 2018
Michael Lewandowski | Aug 19, 2018

Well that a bad place

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