KFC

Cia Ga

The manager in charge, refused to fix my order. She didn't even apologize for giving me the wrong order, in fact, she was rude and refused to provide the store manager name. This was to dine-in, I ordered 8 piece tender meal, a chicken sandwich with lettuce and no pickles. I noticed on my receipt that he put 8 pieces, so I Immediately clarified with him that I wanted the tenders. He said oh ok, and told the kitchen people. When I came back from the restroom (dirty), i noticed they gave us checking pieces, not the tenders. I took back the bucket right away and ask the person there to fix my order, the guy was taking it, but this girl "Manager" who said to be only 17yrs old,not sure why she needed to tell me her age, but anyways, she refused to fix my order. she told me that once I paid they couldn't fix my order, that I should have been clear with the cashier when giving my order. I told her that as soon as I noticed the order on the receipt, I clarified, I even approach the guy to confirm, but she got aggravated and told me Not to talk to him because he is new and he doesn't know. By the way, we could tell there was something wrong with him, because he seemed to be lost, or uncomfortable that I checked the receipt. I told her she wasn't making any sense because I was cleared, he made the mistake and he told them. Anyways, she refused to fix my order and to provide the name of the Store Mgr, she claimed to be the only person in charge everyday. Basically I had to pay for another 8 chicken tenders $20 beside the already $38 for the chicken pieces that we didn't want. We took our food and ate in our car, and we realized that there was pickles in our sandwich, but at this point, no point on telling them about it because like she said" That would have been my fault" probably, pay for another sandwich. We just didn't eat it. I regret so badly taking my girls there, after having a great time at the movie theater. I will dispute with my credit card company as this was not right at all.

Chamber Moto

Originally rated as 1 star, changed to 4. Please read full review. Funny story about this location. I show up at 7:35 at night, and all the doors are locked. As I walk around to check all the doors, I see 6 employees dancing around and joking behind the counter. I walk back to my car to tell another customer when an employee opens the door and says the lobby is closed and that we can use the drive through. Annoyed, I ask when their lobby closes. He tells me 8ish. So nearly a half hour before the time he tells me, their lobby is closed. Then, I enter the drive through. When I ask for the 8 piece chicken bucket, I am told they are out of chicken. What this tells me is that their employees at this location are lazy and not worth their pay. How are you out of chicken 2 hours and 15 minutes before you close. Seems like they wanted to close up shop early. After filing an online complaint about the employees, the store owner contacted me personally. He offered me a free meal as compensation which I declined. I did this because he offered more than just a free meal. We had a great conversation in which he took responsibility for his employees and he shared with me his plan to remedy the problem. Through our conversation I trusted he was a man of his word and that he would fix this issue. Changed to 4 stars because of the quality of the leadership in recognizing the problem and taking action to fix it.

Jerry Cos

Got my order completely wrong added so many things I paid so much for what I didnt want. Was trying to spend my last day with my daughter before she left to Cali so I didnt complain. People were nice, food was good.

Douglas Powell

We visited today and purchased a 3 PC chicken box, a chili dog, and some wings. I believe the chili dog has been hit by shrinkflation. Much smaller than I remember. Ah well, this seems to be the way of the world when they want to keep the price points the same. Although, I very much prefer a little more honesty, keep the good product as it was, and raise the price a little. I really do understand.