Address: 1015 W Main St, New Britain, CT 06053, USA
Phone: +18602291551
Sunday: 6AM–6PM
Monday: 5AM–6PM
Tuesday: 5AM–6PM
Wednesday: 5AM–6PM
Thursday: 5AM–6PM
Friday: 5AM–6PM
Saturday: 5AM–6PM
Zandra Monge
They didn't have the flavor that I wanted, I had to tell her my order a total of four times.. and she was still confused about it. Overall it was just a very unpleasant experience.
Hazel Villanueva
Big girl in drive thru at opening time is the most hostile worker I legit have very encountered. Makes me want to go inside and smack her. Her attitude is horrible, handling stuff like she wants to break it and talking like she hates her entire life. That’s not my problem though she can quit any time. (11-18-2021 5:40am)
Dale Smith
I have given this Dunkin several chances and I have had to go back several times from drive thru orders. What is happening with good old fashioned customer care? most Consumers these days put up with anything for convenience and quick service and businesses are making a killing for the same cost or higher for less of everything especially customer service. Without the consumer these business will not survive. Again today there were issues with order. There is obviously no one doing quality control in regard to what the employees are doing. The girl who took order for drive thru...very pleasant and whoever made my drink (on point) are the only reason they got 2 stars. The guy at window of drive thru was miserable, mumbled at the window, barely interacted and didn't even check the bag. When I went back, owner or manager at a table, manager behind the counter and neither got involved although there was obviously a problem with the order and a bunch of kids were dealing with it, shameful. Check, check and double check your orders or be ready for incomplete or missing items.
Melixa D'Artagnan
I order 3 bacon, egg and cheese on plain bagels. How tf do u forget the damn bacon? They worried to much about the damn drive thru then actually given better service to the walk-in customers.
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Everyone supposed to wear masks but they do not enforce this rule
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