Four Points by Sheraton Scranton

Leslie King

For $300+ I expected a top tier hotel. I was ignored for several minutes when checking in but she was very pleasant once I was acknowledged. Our room was clean but shabby and dated. Veneer peeling from the bathroom door. One towel each. Wrinkled dust cover on the beds and sheets that didn’t fit. My husband took our dog outside the main entrance around 8pm and had to circumvent 4 dodgy looking young men hanging around the door, two of them passed out. No breakfast, just coffee available in tiny Dixie cups. NEVER AGAIN! What a dump.

Stephanie Grindstaff

Not impressed with the complimentary breakfast it was more like a grab a coffee and packaged muffin and run kind of morning meal. I thought there would be a better selection. The staff was helpful and pleasant. The stay was quiet as we seemed to be the only occupants on the entire floor. It worked for one night during my travels.

Antonio Clavijo

Beds were so uncomfortable. Pillows were so soft that your bed would almost hit the mattress. There was no point of putting a pillow under your head. I thought about getting Sheraton because of the quality of the sleep but now I will rethink it if I ever need a hotel. The employee in the reception when we check in was super friendly and when we check out too. I got no issues with customer experience.

parth Bhatt

Honestly this is a good location with a lot of potential but the lack of attention and management kinda makes the experience average. Everyone was nice ,room was decent with stuff missing (no tooth brush, no body wash was filled in the container) you can ask and they will get it done but the lack of attention to customer experience is what makes this an average experience. Restaurant is closed so no food other than breakfast(due to Covid) we were able to order pizza and make it a decent night experience. They have drinks and stuff downstairs but it’s obviously overpriced so don’t put it on your credit card ask for price and pay. This is all management issue staff was incredibly supportive.