U-Haul Storage of Coos Bay

Luzmar Giraldo

I came to fill my propane and the guy that put back the tank in my car (back seat) hit the car outside with the tank by accident and did not even apologized. Since it was a minor damage, and the guy is in training, I decided to ignore it, but please, if in the future you hit a car with the propane tank, at least, apologize. Now my car has a little bump.

Emily Bradley

Don’t waste your time and money. Why is it impossible to get a hold of the store via phone? I made an apt for a trailer hitch installation online (so my card has already been charged), when I showed up for my apt they told me the parts weren’t in and that I should’ve called the store directly instead of making the apt online. They pushed me out a month and told me to call and check in closer to the postponed apt. I called many times the week leading up to my apt and never reached a human only ever got placed on hold forever. The apt was supposed to be two days ago. Someone finally answered the phone the following day (yesterday) and said the parts still aren’t in and when I asked for more info (can they track the shipment, how long does it normally take to get these parts etc.) they said their manager is the one with access to that info and they weren’t in yet. Tried calling multiple times yesterday and today and still getting placed on hold forever... I understand shipment of parts is out of their control, but my biggest problem is the conflicting info from the store of calling vs online but then doesn’t answer the phone. My card has already been charged ($400!!) for a service that has no promise of happening anytime soon, will be disputing the charge with my credit card company for a refund.

VIP Arrivals

Our experience here has been absolutely stellar. These folks are the definition of GREAT customer service. Absolutely recommend doing business with this team of friendly professionals.

Mike Nottingham

We made a reservation and the day before we was to pick up the trailer they rented it out it wouldn't have been so bad but it was a special trailer for motorcycle. They didn't even call us to let us know. If I could I wouldn't even give you a star at all. Poor way to run a business.