Address: 4505 Commercial Dr, New Hartford, NY 13413, USA
Phone: +13157358589
Sunday: 7AM–7PM
Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: 12AM–9PM
Saturday: 7AM–7PM
Chaurel Morton
Loooove it jus waitin for them to have masseuses. If they dont have any i can do it. My birthday is friday
Rob Swierczek
Mediocre equipment. Large groups of kids using the more sought after equipment. Broken and empty towel dispensers are a constant headache. Affordable, though.
Monique Brice
Very clean, nice staff. They actually take the time to have someone go around and clean the machine.
Leary
Normally I don’t find the customer service here to be anything professional as it was but after having to ask for help in dealing with a transfer of card It’s very clear the staff preferred to stand around & insist that what I was explaining was not in fact true . I was attacked by the staff in such an unprofessional way . As we had a clear miscommunication and instead of one person trying to be kind or helpful everyone just gathered around to watch and insist I was wrong . The manger spoke to me worse than the others and only one person was trying to be helpful . It was a horrible experience, something so simple could have handled so much better than that . The gym itself is very basic so when you add horrible customer service it’s really not worth the membership. I’ll advise anyone by word of mouth to avoid signing up here especially with so many other local businesses that offer true customer service. Please be aware that even with all the negative feedback for customer service the company responses on here are computer responses that give even less follow up if you email them . Please be very careful when giving this company any account information . It is impossible to find anyone to help you after they basically take your money . Be careful !
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Hey Sully. Our clubs are operating according to local state guidelines. This is to provide the safest and cleanest environment possible. However, most of our gyms do permit the full locker room amenities. We recommend reaching out to a member of staff individually.
Hello, Christine! Please feel free to give us a call and speak with a manager for more information on the Silver Sneakers program.
Hi Bryan! We anticipate reopening on August 28th at our New Hartford club. We missed you and can’t wait to welcome you back to our Judgement Free Zone! Please keep watching our club page and local FB page in the coming days for more info: planetfitness.com/gyms/new-hartford-ny
Friday morning or early afternoon so don't miss it cause it's gonna be AWESOME
As per many sources at the gym and Planet Fitness personnel they expect to be in by late June or by 4th of July.
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