Planet Fitness

Category: Gym

Address: 4505 Commercial Dr, New Hartford, NY 13413, USA

Phone: +13157358589

Opening hours

Sunday: 7AM–7PM

Monday: Open 24 hours

Tuesday: Open 24 hours

Wednesday: Open 24 hours

Thursday: Open 24 hours

Friday: 12AM–9PM

Saturday: 7AM–7PM

Reviews

Chaurel Morton

Jul 26, 2022

Loooove it jus waitin for them to have masseuses. If they dont have any i can do it. My birthday is friday

Rob Swierczek

Jun 24, 2022

Mediocre equipment. Large groups of kids using the more sought after equipment. Broken and empty towel dispensers are a constant headache. Affordable, though.

Monique Brice

Oct 26, 2021

Very clean, nice staff. They actually take the time to have someone go around and clean the machine.

Leary

Sep 9, 2021

Normally I don’t find the customer service here to be anything professional as it was but after having to ask for help in dealing with a transfer of card It’s very clear the staff preferred to stand around & insist that what I was explaining was not in fact true . I was attacked by the staff in such an unprofessional way . As we had a clear miscommunication and instead of one person trying to be kind or helpful everyone just gathered around to watch and insist I was wrong . The manger spoke to me worse than the others and only one person was trying to be helpful . It was a horrible experience, something so simple could have handled so much better than that . The gym itself is very basic so when you add horrible customer service it’s really not worth the membership. I’ll advise anyone by word of mouth to avoid signing up here especially with so many other local businesses that offer true customer service. Please be aware that even with all the negative feedback for customer service the company responses on here are computer responses that give even less follow up if you email them . Please be very careful when giving this company any account information . It is impossible to find anyone to help you after they basically take your money . Be careful !

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Questions & Answers

Are u required to wear a mask while working out

Kathey Hartzog | Aug 23, 2021
Nabk The Friendly Neighborhood Comic Dude | Aug 23, 2021

No

Can I use the shower?

Sully Gonzalez | Aug 23, 2021
Planet Fitness | Aug 23, 2021

Hey Sully. Our clubs are operating according to local state guidelines. This is to provide the safest and cleanest environment possible. However, most of our gyms do permit the full locker room amenities. We recommend reaching out to a member of staff individually.

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Do you have a contract with silver sneakers?

Christine Sike | Aug 23, 2021
Planet Fitness | Aug 23, 2021

Hello, Christine! Please feel free to give us a call and speak with a manager for more information on the Silver Sneakers program.

When is New Hartford opening ?

bryan seamon | Aug 23, 2020
Planet Fitness | Aug 23, 2020

Hi Bryan! We anticipate reopening on August 28th at our New Hartford club. We missed you and can’t wait to welcome you back to our Judgement Free Zone! Please keep watching our club page and local FB page in the coming days for more info: planetfitness.com/gyms/new-hartford-ny

When will the new New Hartford Planet fitness be open?

A Google User | Aug 24, 2019
Jeremy Hayes | Aug 24, 2019

Friday morning or early afternoon so don't miss it cause it's gonna be AWESOME

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When do they expect to open the Commercial Drive location?

David Ross | Aug 24, 2019
Jeremy Hayes | Aug 24, 2019

As per many sources at the gym and Planet Fitness personnel they expect to be in by late June or by 4th of July.

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Internet is saying you have a sauna - is this true?

Nancy Harris | Aug 24, 2018
staci Lynn | Aug 24, 2019

No there is no sauna

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