Trinity Ace Hardware

Yonnie P

Love this store!!! Everyone is eager to greet you when you walk through the door! They provide assistance if you are looking for something but having trouble finding exactly what you need and give you great ideas if you are working on a repair or project and not sure what to do. Keep up the great work!

Mark Stephenson

Wow! Very helpful and friendly staff. They actually new where everything is. Bought a wheelbarrow that was the best deal around. Fast, knowledgeable, and professional.

US ARTIST

Love this store, although I shopped here over a decade ago when I lived in city. I went back... Because, two reasons...! 1. Reasonable it's simpler & organized store for finding items. But, I almost started to cry, upsetting my 2 credit cards declined with my child. Blessings today! May this family be blessed with happiness this Christmas! FYI- Having a difficult year, living out of a suitcase- not by choice. Bought a vehicle, personal belongings in storage, have 2 credit cards + can't seam to find work everyday; looking + turned down from a few companies- I still continued to volunteer in the cities (what for: maybe sometime's a waste of my time!?!) 12/21 Went to store to purchase $44. This angel came & said he would pay "Merry X-mass!" Thank you!!!

Scott T

They need to value all of their customers. This is the first negative review I’ve written in a long time. I am a home owner who lives and works in Federal Way. My wife and I are constantly renovating and upgrading our home and we were thrilled to have an Ace Hardware so close to where we live. We try to support small businesses, franchises and co-ops (like Ace Hardware) whenever possible, and ACE IS THE PLACE WITH THE HELPFUL HARDWARE FOLKS...just not Trinity Ace Hardware. I have personally felt that the staff there were often a little abrupt, but no big deal...retail is a hard racket and folks are busy. Well, today my wife went in to return a defective item we bought there. We bought a simple pipe cutter...under $20...that was defective out of the box. Our licensed plumber couldn’t get it to work and recommended we return it. First, the cashier told her their policy was that they do not offer refunds for items removed from their packaging. Apparently, the manager (Misty) was standing right there and said nothing to intervene. My wife tried to ask the cashier questions to clarify. She told the cashier our plumber said it wasn’t cutting properly and she should return it. Again, the cashier said it was opened and that she couldn’t offer a refund. My wife started heading to the exit and shouted “fine, I’ll take my business elsewhere.” The manager finally chimed in yelling at her “good, we don’t want you here! Don’t come back!” Upon hearing about this, I called the manager with the intent of smoothing things over. I introduced myself, as the husband of her “problem customer” from earlier and we laughed a little, and then I asked about their return policy. When I asked about their policy regarding manufacture defects she stated that they have their guy evaluate it and if it’s defective “we take care of it.” I asked, “so why didn’t you offer that for my wife?” She responded that my wife was rude and had a meltdown in the store. When I tried to suggest that she needed to work on her conflict resolution skills and show that she values the patronage of all of her customers equally, she started talking faster and wouldn’t stop talking. I waited until she ran out of breath and then suggested that she had no intent of allowing my wife to return the item despite their policy...she started up again with the speed talking. Well, I got frustrated and dropped an F-bomb about the customer always being f#%*ing right. Of course she hung up. I felt bad later about my “meltdown” to use her words about my wife, but that’s a nice little tactic she’s got. She can PICK AND CHOOSE who she feels is a valued customer and if you happen to not meet that valued-customer criteria she gaslights you until you get frustrated and have a meltdown and then she gets to feel superior which was probably her goal all along. This place has a distinct your-money-is-no-good-here vibe to it if you are not on their “valued customer” list. I called three other Ace Hardware stores in the area and not only did they explain their return policies in clear, easy-to-understand terms, two of them said they would take our item back for a refund even though they didn’t sell it to us... Hats off to Ace Hardware and co-ops in general. Trinity Ace Hardware: shame on you.