Address: 501 N Placentia Ave, Fullerton, CA 92831, USA
Phone: +17145796523
Sunday: 10AM–10PM
Monday: 9:30AM–10:30PM
Tuesday: 9:30AM–10:30PM
Wednesday: 9:30AM–10:30PM
Thursday: 9:30AM–10:30PM
Friday: 9:30AM–10:30PM
Saturday: 9:30AM–10:30PM
Judy Bran
This place was horrible. The restroom was dirty. There was a blood stain on the toilet. The food wasn't that great, and their service was very rude. Never stoping here again.
Berenice Ruiz
Ordered through the Drive-thru and that was the last time i ever come to this location. The chicken is always overcooked, but the most upsetting is that the sauces were terrible. The house salsa is rotten, I mean you can see as the lid is slightly inflated, and as soon as you open the little container, he rotten smell comes right out, and avocado salsa is so water down, it doesn't taste like avocado, it taste like oil and serranos only. Yuck. The portions of the sides, I got a pinto beans and a broccoli and the beans were half the container. I mean, we are paying for half the food. Manager really needs to inspect quality of food before it is served to customers. I am so disappointed in this location.
SamsungGal
Came to try the new shredded beef Birria Tacos that's available to El Pollo Loco reward members! Sneak peak I guess. Got the 2 taco Birria meal which comes with 2 beef Birria tacos, consumé dipping sauce, tortilla chips, and salsa. Drink not included. Meal is $8.29 which I find a bit pricey but that's the cost of trying something new! It was pretty good for a fast food place. The shredded beef was tender and flavorful. The taco was deep fried like how they do it with Jack in the Box tacos. The consumé dip was a bit salty but still paired very well with the tacos. I recommend trying it! I wish I would have gotten the stuffed quesadilla instead though but I chose tacos as that's the classic traditional way to have Birria. Will try Birria quesadilla next time Staff was really nice. I mean the person who rung me up and prepared my order. This store wears face masks but they do not wear gloves. They should!!! Please wear gloves!
Jashim Sobhanian
It was our first time buying lunch from El Pollo Loco. We bought a lunch pack and two different tacos. Overall the food was good. Enough for one person. They only do drive through due to covid. Will try different menu again soon.
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I can understand checking to see what happened for quality control improvements, but any good store will offer to let you keep both and/or offer something else free of charge as a courtesy for extra time & gas spent. FYI, most incorrect drive-thru orders go uncorrected because most customers don't feel it's worth their time to return for small errors, so it's actually valuable to the business itself when people do make the effort as it provides new stats that can be analyzed to make employee changes, and even adjust inventory & menus, etc. I mention this because so many customers don't feel comfortable asking for free courtesy items if not offered by inattentive employees. Don't feel weird asking for a free desert or side... your doing that store a favor by giving them a chance to redeem themselves. TLDR: Businesses literally save $$$ AND build goodwill by giving you free food ;) * Learned above when looking into franchise ownership
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