Happy Valley City Hall

Jason Seo

I and my daughter were there for a passport appoinment 3 days ago. Nobody was waiting in line, but the staff was in a hurry. I handed BOTH applications to the staff. She didn't even check it over and said she got my daughter's application only. I searched everywhere in my bag and pockets for a minute and of course she set my application aside. It was right in front of her. Well, she's human. She can make mistakes. She apologized. However, when I asked, "I just wanted to make sure that I get my citizenship certificate back?", She snapped at me, "THAT'S WHAT I JUST SAID!". I wanted to make sure because she said I will get my document back, but never mentioned about my citizenship certificate. That was only question I asked. She could have just said "yes" instead of yalling at me. It took less than 10 mins. It was quick, but she was rude.

Feng Chen

Got a ticket and missed court date due to covid. 0 leniency. Hard for then to show compassion. I didn't have any breathe to waste with them and paid the extra penalty. This local government is useless.

Roley fam

Got our passports and photos done here. The employees are very nice. Beautiful building and cute little shop inside.

Amanda Fredricks

I went this morning to get a passport for my daughter. The staff here are incredibly friendly and helpful! I didn't have all my copies of paperwork and the staff member helping us was very patient and thorough. She was willing to continue the paperwork that she could while I waited for a document to be sent over to me. The whole process was very quick amd we were in and out in less than 20 minutes! Thank you Happy Valley staff.