Ferguson Bath, Kitchen & Lighting Gallery

Cynthia Cleveland

Bought a nice faucet there, but quite a bit over priced. It has a life time warranty. They will replace if anything goes wrong with it.

C S

No one at the store offered me any help. They told me I needed to make an appointment, even though I knew exactly what I wanted to order. Everyone I talked to from the receptionist to the gal who finally came to “help“ me made me feel like they were doing me a favor. The person who came to finally help me said she only had a minute and needed to get back to what she was doing. No one in the store smiled at me or even said hello. I told her since “getting back” was more important, she should go ahead and go back. I then went to Keller, was quickly greeted and assisted. I bought $8000 worth of faucets for our remodel there that day. They were very happy to help me.

Richard Kellogg

Have been to Ferguson now several times. First experience was with a guy whose opening line was "I'm not a salesman" and then proceeded to do a sales presentation for 10-15 minutes without getting any feedback from us about what we were thinking or wanting. So why the 5 stars? We had a couple of questions after the first guy as we wandered around. We asked the receptionist for help and she has been excellent in providing answers and options. She is very knowledgeable and listens to our needs and ideas before responding. Jessica is the reason we are coming back and getting our bathroom sinks, tub and fixtures organized to provide for our plumber. She has saved us an enormous amount of time.

Drew D

Doing a kitchen remodel, so that means potential for $20,000 plus of merchandise from this place, right? That was made clear. (Lighting, plumbing fixtures, appliances, etc.) Well, I guess I was of little worth at that point without getting the sub zero brand of appliances or I wasn't a builder or contractor and they had little time for me. I made an appointment to meet with the appliance guy. I came in and he was actually pretty helpful and after meeting for 15-20 minutes and making selections he said he would have a quote over, at the latest the next day but probably by the end of the same day. 1 week later, I called back and mentioned I had just been in, gave him all my contact info and he had NO CLUE who I was and no record of me coming in. (By the way, I was added to their monthly SPAM emails for current sales and promotions, which I routinely receive). Oh well, I updated him on what we talked about. 2 months later I still have no quote on the full remodel of kitchen appliances I needed. With such poor customer service and follow up I am going somewhere else for appliances, obviously but I am also taking my business elsewhere for the lighting and plumbing selections I wanted to make, too. Businesses, you often get 1 shot to get it right. I shouldn't have even called back to ask what happened. Another aspect to this, I told the appliance salesman that I work in an industry where I could refer all kinds of business to them. Had they not messed up, I probably would have based on our initial contact when I came in.