AT&T Store

Charles Thayer

I was in the store and treated horribly. Was told to take my phone that is not working properly to a phone repair place or file a claim online. When I do I get a message telling me that my phone is new and manufacturer is responsible to fix the issue. Getting a constantly getting one phone system to another. I called back and the associate at the store hung up on me. I cannot understand how he can keep his job.

Amanda Egger

If I could give zero I would rather The employee that did not give his name but Definitely did not want to be working. Said they could not help us get a new phone. Who does that? Hey we want to upgrade, no you can’t ! I have always had at & t and have never been turned away when wanting to purchase a store’s product. There were 0 customers in the store and were open for 3 more hours. Dear management if your #’s are down this is why. Your employee is telling customers to do it online

Lori Rojas

My purse was stolen two hours from home about a week and a half ago. To complicate matters my AT&T account have been transferred from a former partner back to myself. At that point in time I was under the impression that I had cell phone coverage on my phone. It turns out I did not. I contacted AT&T as soon as the theft occurred they then connected me with Assurion who approve my claim with a $275 deductible. Unfortunately that was a simple as the process got. For the next eight days I went back-and-forth between Schrei on an AT&T as a Schurian continue to say that I needed more documents from AT&T before they could do the final approval. After eight days with no phone and then arriving back in Bellingham I went into the AT&T store on the guide Meridian and met Oscar. Thank God as he was my savior! He spent several hours on the phone with AT&T and a Schurian trying to get to the bottom of the issue. Unfortunately it turned out that I did not have coverage on my phone and for some reason no one was able to give me an explanation as to why until Oscar got involved. I left the store that day with a new phone that he set up for me! eight days back-and-forth with Assurion trying to get my claim processed and no resolution had left me at my wits end. My entire purse including all my credit cards my ID basically my entire life were stolen and it’s been a traumatic situation to begin with. Having no phone no contacts nothing was even more distressing. Ask her to control the situation assured me that he would get things straightened out for me and he did I cannot even begin to thank him for his amazing help and patience. AT&T is very fortunate to have an employee such as Oscar who’s going to take the time, no matter how long it takes, to help a customer. I’ve never experienced this kind of service from anyone prior to this. If you need help please do not hesitate to go into the Guide Meridian store as everyone was very friendly but Oscar in particular handle things in the same way I believe he would have for his own family. It doesn’t get any better than that!

S C

I had purchased a 12 month pre paid plan from AT&T online. I did the port out process from my old carrier and received a sim card from AT&T, I Installed it and it wouldn't tranfer my number. I spent hours on the phone with AT&T's customer service and that did not resolve my issue. I was told to go to a AT&T store for help. The next morning i entered the store after waiting a short while at the front of the store, Dayne politey greeted me. We discussed the issue i was having, and we started our ordeal. Within the first 20 minutes he disgnosed the issue; that it was on the corporate side. Now if he could get somebody with enough knowlege and experience to resolve the issue? Ater explaning who he was, and the issue at hand to the AT&T customer service reps (he reassured me that I was not leaving until had a working phone). Over the next 3 hours and speaking with 12+ customer service reps (that i know of). Thanking me for patience and understanding, he had to exhaust all known protocols that AT&T has in there system. No luck, with firsthand knowledge of how AT&T system works. Dayne with the help of some co-workers hatched a plan to get my phone working. Within an hour I was walking out of the store with a working phone. Spending a good part of the day at the store, seeing a few Karen's come in; I could've easily became Ken. But, Dayne reassured me enough times that they would figure this out. I give Dayne and his store 5/5 stars, and AT&T automated customer service 0/5 stars. Thank you Dayne.