The UPS Store

Kayleigh Lydick

I'm going to do everything in my power to NEVER use UPS again because of what happened to a $1000 purchase I made. UPS is NOT the same company as the UPS Store. So if you need help, forget asking these people. They immediately get defensive and wouldn't let me even explain my question (which was in fact relevant to them ) because they didn't want to deal with a problem. The conversation started out with "There's nothing I can do for you" before I even got out my question over the phone. I had to ask for a different employee because the one I was talking to refused to hear my situation because it "wasn't her job". I know that they can't control everything, but at least help me with what you actually can before shutting me down. This would have been a very different review if ONE person could have shown a little empathy and ATTEMPTED customer service.

Alyson Rome

The store manager was epic. She packed our art and antique clock so well I would have felt confident tossing it from atop a building. My husband had purchased and forgotten a card for me and they called to tell him. First class operation.

Mary Anne Heaps

What a great experience on a busy Monday morning. Staff was professional. Knowledgeable. Happy. Didn't flinch helping me even though store was packed and the UPS man showed up for his collections. Whoever owns this franchise you have a great crew a nice Christmas bonus for them is in order. BTW I shipped on Monday. Large package delivered today. Thanks everyone. You rock.

Sonja Grant

Just before Christmas, my husband and I took in two boxes of China that was my grandmothers. My mom had recently passed away and the China now belongs to me. We had not prepared it for proper shipping. The UPS store assured us they’d repackage it and get it sent out. True to their word, and during the busiest time of the year, the dishes and glassware were wrapped with extra care and put in boxes far better than the ones we came in with. We’ve used this store every summer for years when we visit the area, and we’ll continue to do so. Your staff went above and beyond to get this priceless heirloom to us here in Arizona. Thank you.