Ace Heritage Hardware

Melinda Hicks

Today my husband asked to stop at the Ace and get him a rubber stopper for our A/C. I went in and politely asked the man at the front where they kept the rubber stoppers. He asked me why I needed it, which I assumed was so that he could properly direct me to where they are. No, he wanted to argue with me that that's not what I need. Then a man in line started telling me that I need to vent my A/C out of the house, which seriously? Duh. But that's besides the point. I should not have to justify myself to get simple directions to where something is. I did not ask them for help with my A/C, I did not ask their opinion on what I was buying. I asked a simple question - where do you keep your rubber stoppers. This simple question only required a simple answer, where they are. I told them several times that I don't care, my husband asked me to get the stopper and that's all I'm going to do and they WOULD NOT tell me where they were, so I told them I would let my husband deal with this and left. My husband went up a couple hours later, asked where the rubber stoppers were, was given a simple answer, bought the rubber stopper and left. Five minutes, in an out. I will NEVER shop at Ace Hardware again.

Craig R Marglin

I was treated soooooo poorly at this store. Customer service sucks!!! I sat in line to check out and when I got to the register they closed and made me go to the end of the next line. They are rude and condescending. They stare at you and not help you!!! I have told neighbors and friends and they said that they received the same treatment. I definitely will pass the word to anyone who will listen and have had the same experience!!!

Chris Tovar

Helpful and knowledgeable staff. Always easy to find what I need and never too busy. Great hardware store.

Eliza Appleweed

They greet you by name ! Has the atmosphere of the old mom and pop hardware shop. Great staff of all ages yet so educated to a wide variety of home improvement projects. This is probably my favorite ACE ever.