I loved Chase bank until I got hacked (from a caller using thier fraud number--yes, I called them back, they were able to override the line. Apparently, this is new.) I think I only had a good experience because nothing had ever happened. I have spent several hours over several weeks dealing with the issue, closing and re-opening, then closing and reopening again, just to get my money back. Thier policy says 2 days, it took 2 weeks. And, the new account was supposed to be frozen, yet auto payments and transfers still happened, plus the overdraft fees. But, when I went to Citibank, (to pre-emptively close my account (so it wouldn't get hacked too), it took 1 hour and only 15 minutes on the phone. Because of an address issue. The only bad thing is the closest Citibank is in Hanford or Bakersfield or Fresno. But, thier online and bill pay is the best!
Friendly
Thanks! Your answer is awaiting moderation.