My chalupa shells were hard as a a rock? Ate half the chicken one.. And couldn't eat my steak one at all it was so hard.. Is this normal? Cause I could've sworn I got warm and soft chalupa before.. Not cold and stale.

No they should not be hard

hi I'm actually one of the managers for the cuba taco bell and I'm really sorry that you had a bad experience at my store is there any way I can make it to you by offering you a free meal or anything

No. I get them for my brother and they should not be hard like that. I'd call and let them know about it.