Get in contact with the workers they should be able to help you that's what I had to do to get mine right
Thanks for reaching out! We see your key card is active with no issues. Please remember to: 1. Scan your key card 2. Make sure it beeps upon scanning 3. Let the door click open 4. Pull the door for entry Hope this answers your questions, if not please come in during staffed hours and our staff can show you the process 😊
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