Great food fresh ingredients takes longer but worth the wait , we drive 45 minutes to eat there and have been going there 15 years
If you read the menu, everthing is hand made from scratch, so of course it will be a little slower than fast food or pre package restaurants. As for rude I haven't a clue, always get excellent service there.
We go for the food not the service. Usually a great place to eat.
The service is just bad period and quakity if food has deteriorated.
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