As I was posting my experience I went to see what others experiences had been and several comments aren't favorable but they gave 5 stars. How are they supposed to improve in areas if everyone is giving them 5 stars?

An HONEST review is worth its weight in gold...

Your question is valid. I completely agree with you. If they didn't have a great/good experience why would they rate it 5 stars? I do not come into town often, and do not have a Chick-fil-A near me. All I can say is the last time I visited one their service was great.

If you feel as though they need to improve on something, notify the manager, speak with someone there, call the owner or articulate it in your review. I enjoyed my experience there and didn't determine I wanted them to improve anything, thus I opted not to write the manager or owner or identify anything in my review.