How do you seek a electronic device to someone and once opened they can’t return it. This is insane. Bought my Smok device less than a week ago and there telling me to take it up with the company that made the product.

You said it yourself Miguel,"YOU" used that device for a week, and then bring it in the store asking to get a brand new one because you say it doesn't charge now.You were given a few options just like EVERY customer,and that device comes with a factory warranty,and if your problem is with following proper procedure and policy I can't fix that! Our solution is still the same as always, contact Smok which is the product maker we are only the retailer. As a retail store, only the consumer has the ability to use the warranty,thats why we refer to this as a last resort, after we diagnose the situation.. Good Luck!!

Smok Vapes come with a warranty, they told you to do what you are supposed to do, same as anywhere would

I would go to the company.