Hello When will my refund come through for the money taken from my card whilst I was staying at the hotel? I raised the issue of double billing the afternoon and following morning before I left and was advised it would be refunded. But not had it.

I understand your confusion and apologize for the misinformation. Without knowing the full details of your stay at this time, I can update you on the payment procedure at the hotel. Before guests arrive, the hotel performs the advertised pre-authorization to the credit card used to book to guarantee the stay at least 72 hours in advance. This is in the amount of the first night's stay plus taxes to guarantee the validity of the reservation. Once everything checks out, we check you in, release the hold, and then take a balance of the stay charge. The only amount charged is the total of your stay. By way of explaining, but by no means excusing, the process in which the released hold may still show on your credit card until your bank releases the pending hold - which depending on the country of origin, or policy of your financial institution - unfortunately in some cases can take a few days to a couple of weeks to receive.

Is parking free if I stay at hotel and where is it

Hello, Many thanks for the reply. However, as you will see from my card statement, the account has been charged twice. The amounts charged are 22nd October 2018 at 05.20pm (BST) $1165.44 and again on the 25th October 2018 at 06.15pm (BST) for the amount of $1565.44. The total amount for the stay at the hotel was $1565.44, therefore, you have had an overpayment of $1165.44 which I expect refunded immediately. BST = British Summer Time.

I had the same problem 2 months ago.

Call your card let them know

Hello we paid on time and when we checked out we got the money back