Every tree and some shrubs have died when purchased here. We followed instructions that we're given to us and didn't matter. Is that why they don't guarantee their trees and plants a

Yes I would call `moon valley there is issues with erea soil quality I have experienced several from mineral to missing iron or magnesium , drainage or bottom moisture dryness ,also if your plant has a air trapped under the root it will totally die.

Most have a warranty. Call them

Not sure. My neighbor had a tree die and they replaced it. Came out and planted it no charge