I feel it's because they don't have people that takes pride in customer service etiquette. And no real supervision to assure customers that they matter when it comes to the service they are recieving.
They just don't have pride in their service. About 80 to 90 percent of the time, I'm always having to go back and get it replaced or refunded. There's times they're pretty nice about exchanging the food but I'd rather not have to. Tastes like a LOT of their food is already cooked and just standing so service could go faster, but then it not only cuts on service but quality as well. This is the only Whataburger I've had such a terrible experience at so many times. I just go to the one on Airtex and 45 now.
I went through the drive thru...I didn't experience any bad service or wrong orders, but take it from someone in the food service industry. Contact cooperate and express your concerns and if possible, pictures of anything relevant to your complaint. The only way to improve your local businesses is to address the real people who can make those changes. Even filling out survey's; they really work.
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