I've called 4 times on 3 different days and no one has answered the phone... left messages and tried to schedule appointment online, no response... is this typical? That's pretty concerning no one answers the phone.

Hi Rebecca, I am sorry for your frustrations. We try hard to get back to all messages, as soon as possible. I did see you had emailed us via our website. I will have one of our staff members call you today. Sarah

I'm sorry that's happening to you! It's not typical of my experience. They're usually pretty responsive as a group. They do get extremely busy so maybe try calling first thing in the morning?