I emailed and also left a voicemail. They called me back... That was when I found out the opening dates after Thanksgiving and the cost to renew my dad's passport. Maybe that will work for you too. But when we went to the embassy, they told us that the passport would be ready to pick up in two weeks or that I could leave them a prepaid envelope. We choose the second option.
From personal experience I say this. There is another telephone number of the consulate, I also went through the same thing and well, if your name is on the web page of the general consulate of Peru, as if your document is already there, more than sure that it is, next time go with a prepaid envelope and they send it to your house as they did with me.
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