As of 10/20/2021 you must call from outside for them to meet you at the door to take your pet in.
That's correct, you have to call in for check in and keep trying if the phone line is busy, sometimes an employee is already outside checking another patient in and can get the process started for you. Check in process is done outside then they lead your pet inside. Checkout can also be done over the phone and they bring your pet to the door.
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