Not sure Holly's response is complete. My parents own three condos there and keys are arranged directly from owners in their case. Each condo is individually owned and the office serves more as property management rather than a service desk like at a hotel. Owners may arrange for keys to be waiting in office for their guest, but it is up to each owners MO of doing business
When you go to check in at the office the day of your arrival you will get the keys
Thanks! Your answer is awaiting moderation.