Dude you must have the worst luck or pardon my inference but act like an ass there. I have been going to the Arena since the first week it opened and never had a bad experience. Just good food and a great selection of beer. Sorry to hear you weren't treated right maybe call the management and voice your concerns.
I've never had that problem; the staff has always been great.
Have you tried talking to the owners? There is always one of them on site. They are responsive, willing to listen & address the concerns.
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