I'm sorry to hear that. I know the best way to get ahold of him is by email. I hope everything works out because I had a really good experience there. He made my husband and my day so special.
My experience was great. Sorry you had trouble but this is not common at all.
We had no problem when we did our wedding he was very helpful and went above and beyond to accommodate us. So not sure but our experience was Great!..
Thanks! Your answer is awaiting moderation.