HI Matt! Deep Cleanings are all done at our Regional headquarter offices. If you are in The North East USA from Virginia to Maine, you would send your Kangen 8 Machine to the New York Regional Office. Areas Covered: Maine, New Hampshire, Vermont, Rhode Island, Massachusetts, Connecticut, New Jersey, Pennsylvania, Delaware, Maryland, West Virginia, Virginia, New York The address and contact phone number are: Enagic, New York 36-36, 33rd Street Astoria, New York 11106 Suite #101 718-784-2110 (Ask for service department) Please let me know if you have any other questions All the best! Hope K.W. Nation 1-866-526-4368
This is Accurate. Did you ever get your machine cleaned?
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