what can be done when a repair person from service connection comes to your home, and is not in the home no longer than 5 minutes, then gives a reply that the motor is gone. He turns in a totally different report. what can be done.

Take it there I work there not in that department I do accreditation or better yet go to mybbb.org search company and u can file a complaint also the BBB does free arbritation if they are members good luck

If there a manager, report to that manager. Report all things to the company and ask for them to come back out. Grab a second opinion on the matter and try to recall the last time it worked and report the difference. If you're not helped, then take all of that information to the. BBB to make a full report