First, contact the corporate office with your details. See if they respond. If they don't, contact a consumer watchdog. Lastly, The Magnuson-Moss Warranty Act helps consumers who have tried to repair their product multiple times within the terms of their warranty. If the product persists as defective after multiple unsuccessful repairs, the warranty is considered breached and the consumer is able to receive either a replacement or a full refund. You'll need a consumer attorney. Such an attorney can word a good letter to their office. Attorney fees are allowed under that law.
I record my calls
I Would Talk To The Store Manager To Get Exact Person Your Supposed To Talk Too. Always Remember Who You Talked Too At Lowe's.So You Will Be Able To Tell Manager Whim You Spoke With. Hope This Helps.
I talked to the store, to the corporate office and the manufacturer they were supposed to replace it but never did, nor did they make notes.
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