So the office staff is do rude. What can I do? They completely made me feel that my concerns were a waste of their time.

The office staff is do bad if you had a heart attack they would make you call 911 while they sat there.

Agree Dr Okey is great but their staff is horrible I mean useless.

Ask to speak with the office manager, as for myself, I'd give them a chance to change if not I'll find another R/S

Thanks for the comments, with those experiences of bad attention for which I call for an appointment