You call them on the phone. Explain the problem they will give you the contact info for that specific brands company. You then forward all the info and pics to the company who will process a refund with ethos and once it's approved you go in for your money back. Typically they tell you just to trash the product. But I would call first.
No u can take it back u just tell them in front and they will take care of u it's best place ever
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