I had that happen to me once. I arrived and the Baristas hadn't seen my order. Other than that one time I've always had my orders ready for me.
I'm surprised about your problem at this located. They are usually always on it. I never have a problem at this place and always see the regulars get theirs at the same time. But even when I place at random times and random days haven't ran into this. Hopefully they see your complaint and will work on it for you =) best of luck next time =)
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