Unfortunately talking to a live person is nearly impossible now days. To help ease your anxiety, I'll say the paramount box office is great at helping. Get there a bit early on the day of the show. If you dig up and bring you order number off of your receipt, you are cutting the process down to a couple minutes. If not, it's not over. Bring the credit card & your ID to them. They'll ask some questions and they will either print or text your tickets to you. Paramount folks will help. That's coming from a person who has had multiple interactions with them including your exact issue. Enjoy your show!
Have you tried sliding the screen to the right? The app can be tricky
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