In your process we're you asked to accepted the terms of use? If not, that is your problem. Before u can bid u must accept the terms or u can't bid.
Call the office tomorrow after 10am, 684-1243. Someone will be at the building from 10 til auction close. You could even stop in if you are local and somebody can show you how to work the system.
Do you have a password to log in with?
They tell me they are updating software, I have same problem, probably sucks for sellers, not making as much money as they could. 3 weeks now this is happening
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