Shoe Dept. Encore

Category: Shoe store

Address: 4101 Wilder Rd, Center Suite F617, Bay City, MI 48706, USA

Phone: +19896841705

Opening hours

Sunday: 12–5PM

Monday: 10AM–7PM

Tuesday: 10AM–7PM

Wednesday: 10AM–7PM

Thursday: 10AM–7PM

Friday: 10AM–7PM

Saturday: 10AM–7PM

Reviews

Christopher Martinez

Jan 26, 2022

Large quantity of shoe selection, but limited sizes available. Multiple shoes I picked out for myself, the store did not have my size. Multiple shoe styles I picked for my children also did not have their sizes either. Customer services are great in bay city and Saginaw but prices are not cheap unless cheap shoes. I did purchase shoes and returned the next day due to an uncomfortable fit of my regular size 10 men's. I will not shop here in the future for athletic shoes.

Jackie Stevens

Sep 16, 2021

They have

ZACH SMITH

Apr 23, 2021

Gate closed at 6:55 with a piece of paper stating closing at 7. I will never return there again

Norraa Semaj

Sep 8, 2020

Very good prices and a wide selection.

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Questions & Answers

How long does a customer have to pick up BOPIS (Buy Online, Pick Up In Store) orders?

Shoe Dept. Encore | Sep 3, 2022
Shoe Dept. Encore | Sep 3, 2022

We ask that you pick up your order within 3 days. Make sure to keep an eye on your email confirmation and pickup confirmation, as it will have an exact date and the address of the pick-up location.

I paid for expedited shipping and it didn't arrive when it was supposed to, why?

Shoe Dept. Encore | Sep 3, 2022
Shoe Dept. Encore | Sep 3, 2022

Next day shipping does not necessarily mean it will arrive the next day. This is due to many factors such as time of order placement, holidays, delays in shipping, etc. If an order is placed after 12:30 p.m. ET on Monday, Tuesday, Wednesday, Thursday, or Friday (except for holidays), it will be processed on the next business day. If a holiday falls on a weekend, then the Friday before and the Monday after should be considered as a holiday for purposes of processing an order. Orders placed on Saturday or Sunday will not be processed until the next business day. SHOE SHOW, INC. is not responsible for late orders due to schedules set by the delivery company. Deliveries cannot be made on weekends or holidays (and weekends should not be included in transit-time calculations). We do not ship shoes outside of the U.S. Gift cards will be shipped separately.

Where is my refund?

Shoe Dept. Encore | Sep 3, 2022
Shoe Dept. Encore | Sep 3, 2022

We ask that you please allow 5-7 business days for the funds to be transferred between banks, this does not include weekends or federal holidays.

Can an item purchased online be returned to either a SHOE SHOW MEGA or SHOE DEPT./SHOE DEPT. ENCORE location?

Shoe Dept. Encore | Sep 3, 2022
Kelly Bennett-Austin | Sep 3, 2022

I'm sorry but I don't know.

If I have a shoe that is brand new, only friend on, am I aloud to exchange for a new size and color?

Ravino Pena | Jan 6, 2022
Shoe Dept. Encore | Feb 5, 2022

Hi! I think you meant to say "only tried on"? If that is the case, then yes - we allows refunds and exchanges on unworn merchandise.

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