Why is it so hard for the staff to follow the families requests? Why do they not have meetings to update patients? Why do I have to come and make things right?

I have spoken to both supervisors, the day staff - four days of talking and getting"ok", but for some reason during the time I leave until the next morning, they are doing what THEY want, not the family. I will be there again this morning. Can I have Linda nickersons phone number please.

This is unfortunate to hear. Have you considered attending or asking about a care conference? A open forum meeting. To discuss the specific care of your loved one. Lastly, as with all businesses. Our patrons concern is first and foremost in addressing all concerns. Ideally with family input to ensure optimal care.