Hi Kassandra, Thanks for contacting us about your kindle. We do offer free diagnostics and would be more than happy to take a look at your Kindle. If the battery has failed we can quote you on repairs and if for some reason we can't repair it or you choose not to move forward with repairs then there's absolutely no charge. Please feel free to contact us at 713-436-0848 or come by at your earliest convenience. Thanks again and have a nice day!
Take it to them and ask. I have not had this kind of problem.
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