This is the branch manager here. Sorry about the mistake. Your DVD should've been unlocked when you borrowed it. Please bring it back to the library and we'll unlock it for you. We can also extend your due date to make up for the time you had it but couldn't watch it.
Well, idk if it'll help but there is a way to unlock it. I only know because my kids have managed to lock and unlock them mysteriously. They didn't break so there is hope. When I leave with one locked I usually go back and have them unlock it but I live not too far away. I think it is a magnetic locking system or something.
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