I have only been a few times and if issue it was resolved. I never complain or return food I request refund if not happy.
Yes they are supposed to be crispy on the edges & the bun toasted. I have been going to Litchfield steak & shake since they opened & have yet to have anything I've ordered be cold or bad. So far the food is great as well as the service. Sorry your visits were not so good.
Most the time everything I order is fresh and hot bt I guess it all depends on the mood of the cook I guess, my fries are always hot and the buns are crispy on the edges
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