That particular store is a mess..I was there last week and a tech was cussing and raving about something. SMH
I haven't had any issued with this store. I have been there about 5 or 6 times with a variety of problems including a few flat tires, emergency serpentine belt replacement, and a couple of sets of new tires. They have always been honest with me even when they could have taken advantage of my situation. To your question about why it takes so long, I was in there last week for a new set of tires for my Honda pilot. They told me that it would take about an hour and I was out in 50 minutes.
I have been here multiple times with zero issues. Actually, I went there with issues, and they resolved everything.
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