Yes
We picked up my daughter's mattress about a year ago. Insurance regulations wouldn't allow them to help you load your vehicle. Daughter's boyfriend went back earlier this year and now they wouldn't even allow store pickup..had to be delivered by them. No idea if they brought it into the house or not.
I set up my own frame. They delivered unpackaged the new bed and removed the old bed for me.
They wontveven help you load it into your truck
Dont know. Picked ours up ourself
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