Is this place ever going to improve?

This place is horrible, had a 1pm appointment to do my passport on to find a note stating “out to lunch from 1-2” ... So I speak to the lady in the back who turned out to be extremely rude, her way to resolve this was for me to just leave. So I asked to speak to her supervisor, she laughed while saying “You want to speak to the supervisor? Ok” as if she already knew that he was going to be just as rude. Long story short he was just as rude and said “You don’t have to wait if you don’t want to, you can leave. I don’t know what we can do for you”. That was from their supervisor, no wonder why their workers don’t care how they speak to people because their supervisors are just as bad if not worse. Then the post office wonders why they are going under... smh

Yes, works are in progress.