Am I the only one who loves the food but can't stand the customer service? My kids and I love the food so we come there at least once a week. But EVERY single time we do, they get our order wrong, they are VERY impatient when taking our order

Kerstian Urey | Oct 23, 2019 | Category: Restaurant in Wilkesboro, North Carolina

Cook Out - All questions

Address: 1919 US Hwy 421, Wilkesboro, NC 28697, USA

Kerstian Urey | Oct 23, 2019

Ok good to know guys thanks!! I'm definitely gonna talk to management and confront these kids the next time I go there.

Big Joe's Life | Oct 23, 2019

Same. I have trouble and it really bothers me because the one in Boone the people are so nice at that one.

Ducky Productions | Nov 26, 2021

I know this has been awhile, but the service has gone down the drain once again. I ordered two BLT trays today and received all my food. I got home and sat down to distribute food, turned on the tv, got conformatable, and bit into my BLT. Which turned out to just be a BL. There was no tomato on my sandwich. You can't have a BLT with no T. I asked and the other sandwich had no tomato either. This really upset me. I gathered the food, drove back and asked about it at the window. I was gifted with the knowledge that they were out of tomatoes. I asked if it ever occurred to him to say that when someones orders something like that and he said they couldn't help me and I needed to drive on.

kara faw | Oct 22, 2020

I have the same problem. I've never went there and them get my order correct. This is frustrating. I am allergic to dairy and they are constantly putting cheese on a sandwich that doesn't come with cheese. They are also very rude. And slow, definitely not fast food

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