First you need to see a Customer Service Manager and they will relay you to a Store Manager if necessary. Also, it's easier early in the day when all the managers are there.
Stand firm that you wish to speak with assistant, co or store manager. Find a csm generally they have the yellow vests on with a radio.
You can also go to the store and ask for the personnel manager or the General Manager. If someone comes out and is not the GM, apologize and say that someone must of misunderstood, the training center in Cordele told you to speak with the GM and you don't remember the name. It should be posted at the CS Desk up front. This is if you can't get one of them to easily speak with you.
You have to do it online. The employee's will not give you the information.
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