Nope, not free. They generally charge $39 for diagnostics and then based on findings the actual repair cost later.
Coming as previous employee we have free walk in tech support for trouble shooting but you might need to wait depending on the line. Otherwise you could check your computer in for diagnostics at the service counter which would be $39.99 and a wait from 6-10 days depending on how busy they are.
The website says "free walk-in support available during business hours". I dont know how far "free" goes. But, worth a go!
Yes they have a corner dedicated for diagnostics and repair.
No, they have a fee.
Hope
Probably not, but depending on who you talk to, there may be hope.
No
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