I went yesterday to do my hair and I wanted just to do my roots very very plumnium or lighters like blonde and she didn't I'm like brown rednnes plum I don't know ! But its like nothing how I wanted !!? We need to fix

Call them and tell them and they will fix it for you. Ask to see swatches prior. Always ask for a consultation first then schedule a time. With any salon.

Hello Claudia! I will have the front desk call you today. We have a satisfaction guarantee and want to you love your hair and for it to be exactly what you want. We will call you shortly to get you back in ASAP! -Nikole

Definitely give them a call and let them know you're not happy, they will fix it. I would also recommend bringing pictures of what you are wanting.